Refund policy

MY JS PERFUMES

Return & Refund Policy

Shipping Policy

Order Processing

  • All orders are processed within 1–3 business days after payment confirmation.

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • Customers will receive an order confirmation and shipping confirmation email with tracking details (where applicable).

Shipping Time

Estimated delivery times are:

  • Local Delivery: 2–6 business days

  • National Delivery: 5–10 business days

Delivery times are estimates and may vary due to weather conditions, courier delays, customs clearance, or other unforeseen circumstances.

Shipping Charges

  • Shipping charges are calculated during checkout based on the delivery location and order value.

  • Free shipping may be offered on eligible orders as part of promotional offers.

Order Tracking

Tracking information will be sent via email/SMS and whatsapp once your order has been shipped.

Incorrect Address

Customers are responsible for providing accurate shipping information. my js perfumes is not responsible for delays or failed deliveries caused by incorrect or incomplete addresses.

Lost or Damaged Shipments

If your order arrives damaged or is lost during transit, please contact our customer support within 48 hours of delivery or the expected delivery date.

Return Policy

Return Eligibility

Products may be returned within 4 days of delivery if they:

  • Are unused and in their original condition.

  • Include original packaging, tags, manuals, and accessories.

  • Are accompanied by proof of purchase or order confirmation.

Non-Returnable Items

The following items cannot be returned:

  • Hygiene and personal care items once opened.

  • Products damaged due to misuse or improper handling.

Return Process

To initiate a return:

  1. Contact customer support at myjsperfumes@gmail.com.

  2. Provide your order number and reason for the return.

  3. Follow the return instructions provided by our support team.

  4. Ship the item securely using the recommended courier service.

Returns sent without prior approval may not be accepted.

Return Shipping Costs

  • If the return is due to a defective, damaged, or incorrect product, we will bear the return shipping cost.

  • For all other returns, the customer is responsible for return shipping charges unless otherwise stated.

Refund Policy

Refund Eligibility

Refunds are issued after the returned product has been received and inspected.

Refunds may be approved if:

  • The product is defective or damaged upon delivery.

  • The wrong product was delivered.

  • The order is cancelled before shipment.

  • The returned product meets all return eligibility requirements.

Refund Method

Approved refunds will be processed to the original payment method used for the purchase.

Refund Processing Time

  • Refund approval: Within 2–5 business days after inspection.

  • Bank or payment provider processing: 5–10 business days (may vary).

Partial Refunds

Partial refunds may be issued if:

  • The returned product shows signs of use.

  • Parts or accessories are missing.

  • The item is returned in a condition different from its original state.

Non-Refundable Charges

Shipping fees, gift wrapping charges, and other service fees are generally non-refundable unless the return is due to our error.

Order Cancellation Policy

  • Orders may be cancelled before they are shipped.

  • Once an order has been dispatched, it cannot be cancelled and must follow the return process.

  • If payment has already been made, eligible refunds will be processed according to the Refund .